Think end-to-end
When you change a process, you have to think about the entire experience of the new process. Why? In short, you want people to follow the process and have a good experience of your service. I experienced a very broken process yesterday that saved the owner of it money...
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Cheating non-liars: They’re willing to cheat, but they don’t lie about the last roll. It's similar to the justification of moral disengagement.
#wednesdaymorning #Leadership #healthcare
https://www.nytimes.com/2020/09/15/science/psychology-dishonesty-lying-cheating.html