by admin | Jun 26, 2019 | Healthcare Transformation, Patient Engagement, Transformation
Streamline processes or anticipate the disruption that is going to happen and design for it? I was at a digital health event last night and one of the companies presented the new process that would be enabled by their technology. It was better but only modestly...
by admin | May 30, 2019 | Healthcare Transformation, Innovation, Transformation
When you change a process, you have to think about the entire experience of the new process. Why? In short, you want people to follow the process and have a good experience of your service. I experienced a very broken process yesterday that saved the owner of it money...