Think end-to-end
When you change a process, you have to think about the entire experience of the new process. Why? In short, you want people to follow the process and have a good experience of your service. I experienced a very broken process yesterday that saved the owner of it money...
Recent Tweats
This is probably the most disturbing quote... "political calculations still take precedent over the public good."
#Leadership #ThisMorning
I'm not violating any pledge of journalistic confidentially in reporting this: 21 Republican Sens–in convos w/ colleagues, staff members, lobbyists, W. House aides–have repeatedly expressed extreme contempt for Trump & his fitness to be POTUS. (1/3)