Think end-to-end
When you change a process, you have to think about the entire experience of the new process. Why? In short, you want people to follow the process and have a good experience of your service. I experienced a very broken process yesterday that saved the owner of it money...
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Weekly Rush: Why promoting equality is in your self interest. Progress has been made but the latest stats show more work needs to be done.
#leadership #healthcare #tranformation
https://mailchi.mp/d81e9002277d/equality