Culture Change
Evaluate the culture change underway in healthcare. Think about the last time the leadership at your company announced a big change. Did you get onboard the first time you heard the presentation or did you have reservations? Most people have reservations especially if...Engage Men
Caring for men is different than caring for women. Studies published by HHS report that women consume about 12% more healthcare services than men because they are more likely to have regular checkups and doctor visits and take prescription medications. Men have...What do patients value?
Patient values distilled from YELP reviews. Prior to my initial call with a new client, I read the Yelp reviews for their organization as well as a key competitor. It didn’t take long to gain insight into what their patients value, the behaviors and services...Build Customer Focus
How to structure healthcare organization for consumerism. Most healthcare provider organizations operate with a weak matrix structure. The matrix is titled away from the cross functional teams which means the organization is tilted away from the customer and towards...Scale Up Excellence
Principles from scaling up excellence to facilitate change. Change is hard for people because it disrupts our routines and creates uncertainty in our lives. If we had a choice most of us would rather not change unless the pain of what we are currently doing is so...
Recent Tweats
"80% of health outcomes are traced back to social and structural determinants of health. Our zip codes – not our DNA – are determining how healthy we are." - via @Cerner