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Words Matter

How you make people feel is more important than what you do. Why?

It’s a lesson from the book Undo It by Dean Ornish, MD on enhancing one of the four key elements of life – Love. However, it is equally important to remember in the workplace.

I met with a colleague this week and he commented on “the waste” in the US healthcare system. His only point of reference was one statistic: healthcare as a % of GDP.

One statistic does not tell the whole story and for me, it struck a nerve. The healthcare system operated as it was designed and unfortunately, limited technology and misaligned incentives didn’t enable it to operate optimally. That’s changing – although slowly.

Innovation in healthcare is hard in part because the culture doesn’t support it. In Dare to Lead, Brené Brown explains the connection between vulnerability and innovation. You can’t have one without the other because failure is inevitable.

How we think about failure and what we say to those who are brave enough to try and fail matters.