Short: Rules

Not all rules are made to be broken. The healthcare industry has always struggled with patient compliance. Many patients stop taking a prescription or adhering to a care plan as soon as they starting feeling better. It’s a huge problem for physicians trying to...

Short: Self-Care

What self-care practices do you use to decompress? It was a ice-breaker question that members of a business group needed to answer as part of their introduction. Almost everyone in the group started with something along the lines of “well I know that I should be...

Short: Balance Billing

More regulations or should we fix the payment system? Years ago, I attended a ABA conference and asked “why don’t we just fix the payment system” rather than add more regulation. I am reminded of that event this morning in reading the KHN proposed...

Learn the three Ds

Learn how to use the three Ds to make better decisions. The three Ds are Discussion, Debate and Decision from the process of “Get Stuff Done” described in the book Radical Candor. I happen to be reading the book this week and used the three Ds as a framework for...

Lean In for Healthcare

Why we need to “Lean In together” for healthcare. One of my sisters asked me when Lean In was first published if I had read the book. Even though it was getting great reviews, I had no desire to read about another women’s struggles in business and life — no matter who...

Structure to Win

How to structure healthcare organizations to win. Organizational structure is the foundation for how people communicate, collaborate and perform on the job and affects overall performance of the company. Most people talk about organizational cultural as being one of...