Rush 2.0
Ideas, experiences and insights for advancing the business of healthcare.

Improving Quality

I’m reading Stephen Pinney‘s book called How Hockey can Save the Healthcare System and highly recommend it. Why? The section on Quality addresses one of the most important lessons for Administrators….don’t always trust your reports. Dr. Pinney highlights the problem in his example with the Pre-Operative Surgical Checklist. According to the Administrator, the checklist was

Think end-to-end

When you change a process, you have to think about the entire experience of the new process. Why? In short, you want people to follow the process and have a good experience of your service. I experienced a very broken process yesterday that saved the owner of it money but put additional burden of both

Trust

Transparency is the key to consumer engagement in healthcare. Why? In one word – trust.  Yesterday I participated in a film being made by a US physician who’s trying to wrap his brain around the patient – physician relationship. The film is being presented at a US Public Health event later this year. I’ll be sure to

Progress

After 20 years of talking about consumerism in healthcare it’s easy to loose site of progress made and the benefits realized. I spoke with an executive of Infoway yesterday and realized that Canada and the US are in much the same spot. EHRs have for the most part have been purchased and implemented across the

Triple Aim

The Canadian healthcare system is undergoing a similar digital transformation as the US. Even though the healthcare systems are different in how they are financed, the triple aim of the transformation is for the most part the same. The triple aim: 1/ Enhance the patient experience 2/ Reduce the cost of care 3/ Increase population

2020 Reform

Americans have a huge opportunity to get healthcare right in 2020. The current system is broken. Access is limited by the lack of coverage and/or the cost of healthcare. Medicare for All would make healthcare more accessible to all American even though access has yet to be defined in terms of who and what. Getting

Risk Pools

Risk pools are a powerful tool but they have been incorrectly within the healthcare system. Risk Pools are a way for insurers to share the medical responsibility and financial risk with healthcare providers for managing a defined patient population. It rarely goes well. Providers have a few big issues: 1. Insurers have premiums and investment

Digital Transformation

The Canadian healthcare system is undergoing a similar digital transformation as the US. Even though the healthcare systems are different in how they are financed, the triple aim of the transformation is for the most part the same. The triple aim: 1/ Enhance the patient experience 2/ Reduce the cost of care 3/ Increase population

Political Risk

Lower cost is one element of the triple aim. How does your company’s values address the cost of healthcare? Cost is a big issue for the 2020 election. Some of the government findings about healthcare pricing and billing practices are clearly an issue that could blow back on companies that aren’t proactively addressing cost. What